FAQs
Frequently asked questions
General answers to the questions we are asked most often. They describe the law of England & Wales in outline and are not advice on your circumstances.
Working with us
How do I start an enquiry with Resolve Legal Services?
Complete the enquiry form on any service page or on our contact page. Tell us who the parties are, what the property or contract is, and what has happened so far.
Please do not send confidential documents with your first enquiry. Once we have carried out our conflict and identity checks we will tell you what to send and how to send it securely.
Where is Resolve Legal Services based, and can you act for clients in London?
Our office is in Watford, Hertfordshire. We act regularly for landlords, property owners and businesses in London and across England & Wales.
Most matters are progressed by telephone, video and email, and we attend the county court, High Court or First-tier Tribunal venue that has conduct of your case.
How are your fees worked out?
Fees depend on the type of matter, its complexity and the level of court or tribunal involvement. We discuss the likely basis of charging with you before you instruct us, and we confirm it in writing in our client care letter.
We do not publish fixed prices on this website. Ask us for an estimate for your specific matter when you make your enquiry.
Which legal system do you advise on?
We advise on the law of England & Wales. We do not advise on Scottish, Northern Irish or non-UK property law.
Does sending an enquiry create a solicitor–client relationship?
No. Sending an enquiry does not create a solicitor–client relationship and does not mean we have accepted your matter.
A relationship begins only once we have completed our checks, confirmed we can act and you have accepted our written terms of business.
Property litigation
What counts as a property litigation matter?
Property litigation covers disputes about rights in, or the use of, land and buildings: commercial lease disputes, possession and forfeiture, boundaries and access, leasehold service charges, lease extensions and collective enfranchisement.
It is distinct from conveyancing. We do not act on the purchase, sale or remortgage of property.
Will my property dispute have to go to court?
Most property disputes settle before a final hearing. The courts expect parties to exchange information and consider negotiation, mediation or expert determination before issuing proceedings.
We prepare every matter on the basis that it may be litigated, because a well-evidenced position is usually what produces a sensible settlement.
Commercial property
What can a commercial landlord do about unpaid rent and service charge?
Options include a formal demand, drawing on a rent deposit, pursuing a guarantor or former tenant, commercial rent arrears recovery, a debt claim, or forfeiture where the lease allows it.
The right route depends on the lease terms, the tenant's solvency and whether you want the tenant to remain in occupation.
Boundaries and neighbours
Does the Land Registry plan settle where my boundary is?
Usually not on its own. Registered title plans normally show general boundaries only and are not conclusive as to the exact line.
The legal boundary is established from the conveyancing history, the wording of the transfers, topographical features and, where necessary, expert evidence from a boundary surveyor.
Leasehold
Can a service charge be challenged?
Yes. Leaseholders can apply to the First-tier Tribunal (Property Chamber) for a determination of whether a service charge is payable and reasonable, and landlords can apply for the same determination.
Consultation requirements for qualifying works and long-term agreements are a frequent source of dispute and can limit recovery if they are not followed.
Who can claim a lease extension?
Qualifying leaseholders of flats held on a long lease have a statutory right to a lease extension, subject to the eligibility rules in force when the claim is made.
Where the statutory route is not available, or is not the quickest option, an extension can often be negotiated with the freeholder on agreed terms.
What is collective enfranchisement?
It is the statutory right for qualifying leaseholders in a block of flats to act together and buy the freehold of their building through a nominee purchaser.
The building and the participating leaseholders must satisfy statutory qualifying criteria, which we check before any notice is served.
Landlords
Which notice should a landlord serve to recover possession?
That depends on the tenancy type, the grounds available and what has gone wrong. A defective or badly timed notice is the most common reason a possession claim fails or has to be started again.
We review the tenancy paperwork and the compliance history before any notice is served.
A disrepair claim has been sent to me as landlord. What should I do first?
Diarise the pre-action protocol deadlines, secure the repair, inspection and reporting records, and arrange access for a joint or independent expert inspection.
Early, evidenced engagement is usually what keeps a claim proportionate; ignoring the letter of claim is what makes costs escalate.
Can I change the locks if my tenant will not leave?
No. Removing a residential occupier without a court order and, where required, enforcement by county court bailiffs or High Court enforcement officers exposes a landlord to criminal and civil liability.
Take advice before taking any step to recover the property yourself.
Commercial landlords
How does a commercial landlord forfeit a lease?
Where the lease contains a forfeiture clause and the right has not been waived, forfeiture is effected either by peaceable re-entry or by court proceedings, and for breaches other than rent usually only after a statutory notice.
Waiver is easy to trigger — demanding or accepting rent after knowledge of the breach can end the right — so the decision needs to be taken quickly and carefully.
Civil and commercial
What do the courts expect before a civil claim is issued?
The parties are expected to follow any applicable pre-action protocol or the practice direction: set out the claim clearly, disclose key documents, respond within a reasonable time and consider alternative dispute resolution.
Failing to do so can be penalised in costs even by a party who ultimately wins.
What remedies are available for breach of contract?
Damages to put you in the position you would have been in had the contract been performed, debt claims for sums due, termination where the breach or the contract permits it, and in limited cases specific performance or an injunction.
Interest and recovery of costs are dealt with separately and are often what makes a claim worth pursuing.
How long do I have to bring a claim?
Limitation periods depend on the type of claim — for example, six years for most contract claims, with different rules for deeds, personal injury and cases involving concealment.
If a deadline may be close, say so in your enquiry so that we can prioritise it.
Court representation
Can I instruct you for a single hearing?
Yes. We accept instructions for discrete hearings — possession lists, applications, case management conferences, tribunal hearings and enforcement applications — as well as full conduct of a case.
Tell us the hearing date, the court or tribunal and what is listed when you enquire, so we can confirm availability quickly.
Independent legal advice
What is independent legal advice?
It is advice given to you alone, by a solicitor who does not act for the lender or the other party, so that you understand the nature and consequences of the document you are being asked to sign.
The solicitor then signs a certificate confirming that the advice was given, which the lender relies on.
How quickly can an independent legal advice appointment be arranged?
We normally need the draft documents, the lender's certificate and your identification in advance, and the appointment itself is usually a single meeting by video or in person.
Send the lender's deadline with your enquiry so we can tell you honestly whether it can be met.
What am I actually agreeing to when I sign a personal guarantee?
Typically to pay the borrower's debt personally if the borrower does not, often on demand, sometimes without limit, and frequently with your home or other assets exposed if the guarantee is supported by security.
We take you through the scope, the cap if there is one, the trigger for demand and how the guarantee can come to an end.